Privacy Policy: how LIQUETAX handles your information.

INTRODUCTION

1. Scope

LIQUETAX provides Indian business registration, tax, compliance, intellectual-property, licensing, import-export and business-support services. This policy covers information handled through our public website, client-facing portal, service and document workflows, communications, payments, analytics, authorised integrations and AI-assisted internal tools. A government portal, payment provider or other third-party service may apply its own privacy terms when you use it directly.

2. Information we collect

Identity and contact information

Depending on the service requested, this may include your name, business or company name, email, mobile number, address, PAN, GSTIN, CIN/LLPIN and other registration identifiers. We seek only information relevant to the stated purpose.

Service, compliance and documents

Where required, we may process GST, income-tax, ROC/MCA, accounting, registration, trademark/IP, GeM/tender, IEC/import-export and related records, including documents you upload or send to us. The exact information depends on your selected service.

Accounts and authentication

Client, employee and administrator workflows may process account identity, verified email, role, sign-in and account activity. Government or third-party portal credentials are processed only where authorised and necessary for a service. They must be protected, access-restricted and retained no longer than required; OTPs should not be treated as permanent credentials. Customer social sign-in is designed to use basic verified identity for account matching rather than retain provider access tokens.

Payments and technical information

We may receive transaction status, amount, invoice and limited payment reference information. Full card or banking credentials are ordinarily processed by the relevant payment provider, not stored by LIQUETAX. Website systems may process IP address, browser/device and session information, cookies, referring pages, usage events and security logs.

3. How we collect information

Information may come directly from you through website interactions, service onboarding, the client portal, document uploads, email, telephone, WhatsApp or other messaging, support interactions and payments. It may also come through authorised government, professional, analytics, authentication, communication or service integrations when you request or authorise the relevant workflow.

4. How we use information

We use relevant information to respond to enquiries; provide GST, tax, company/LLP, ROC, registration, trademark/IP, IEC, GeM/tender and related support; process documents; maintain service status; communicate with clients; authenticate users; bill and reconcile payments; prevent fraud and security incidents; meet legal or regulatory duties; improve the website; and measure service and website performance.

Marketing messages are handled separately from information required to answer an enquiry or perform a service. Where consent is the appropriate basis, you may withdraw it using the message controls or by contacting us.

5. Consent and Indian data-protection requirements

We aim to provide notice, identify specified purposes, minimise collection, keep information reasonably accurate and apply safeguards consistent with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and applicable rules or notifications in force. This statement does not claim that every LIQUETAX workflow has received independent legal or technical certification.

The Digital Personal Data Protection Act, 2023 and its 2025 Rules have phased commencement. References in this policy to that framework apply to provisions in force at the relevant time. Existing applicable requirements, including the Information Technology Act and rules concerning sensitive personal information, also remain relevant during the transition. You can use the contact route below to raise a privacy request.

Where processing relies on consent, you may withdraw it. Withdrawal does not invalidate processing already undertaken and may affect our ability to continue a requested service. Other processing may be necessary to perform an authorised service, comply with law, resolve disputes or protect systems and users.

6. Cookies and analytics

Optional analytics and advertising are off until you choose. Use Accept all, Reject optional or Choose settings in the cookie banner. Analytics controls Google Analytics, Microsoft Clarity and LIQUETAX optional usage tracking. Google Tag Manager container GTM-WFCJP3PC includes analytics and advertising tags, so it loads only after both permissions are granted. Microsoft Clarity may receive browser/device information and page interaction data to help us understand website use. The container stays unloaded on private portal routes and when either permission is missing. Advertising controls Google advertising storage, use of advertising data and ad personalisation, and the Meta Pixel (ID 1572702080754779) for public-page PageView measurement. Meta may receive the page URL, browser/device information and advertising cookie identifiers when you allow advertising. The Meta Pixel stays unloaded without advertising permission and is excluded from private portal pages. The Google tag is loaded only when you allow at least one optional purpose, and receives your separate choices for both purposes. With a partial choice, an enabled Google tag may still send limited technical signals for a purpose marked denied. Reject optional keeps the Google measurement tag and Meta Pixel unloaded and stops LIQUETAX optional usage tracking.

If you allow analytics, LIQUETAX may link this browser-tab visit to the enquiry you submit so we can count whether the visit led to an enquiry our team considers relevant. This link is held in our internal records. We do not send your name, contact details, enquiry text, documents or enquiry reference to analytics services. Enquiry submission works without analytics permission.

This internal link is pseudonymous and is restricted to authorised staff systems. Withdrawing analytics permission stops future optional tracking and linkage; it does not automatically delete previously accepted service records or historical measurement. Contact us using the privacy request details below for those records.

Your choice is stored in this browser for 180 days. Use the Cookie settings button on public pages to change or withdraw it. Withdrawing permission clears relevant first-party measurement cookies and may refresh the page to unload previously active tags. Essential security, login and service-request processing continue. If your browser blocks preference storage, your choice applies to the current page and may need to be made again. Clearing browser storage also resets your choice.

7. AI-assisted processing

LIQUETAX may use AI to assist with document analysis and data extraction, classification, draft preparation, content or customer-support assistance and internal workflow automation. NVIDIA infrastructure or APIs may be used for configured AI workflows. We do not publish provider secrets, endpoints or internal security details.

The public service assistant uses your submitted question to find relevant service information. Where configured, the question may be sent to NVIDIA to help select matching service guides. Do not put identity numbers, passwords, OTPs or confidential client documents in that field. The assistant response does not start a filing, book an appointment or authorise a payment.

8. Sharing and government portals

When necessary for an authorised service, information may be shared with relevant government or regulatory systems (including GST, Income Tax, MCA/ROC, Trade Marks Registry, DGFT, GeM and other applicable portals), authorised professionals or service personnel, hosting/cloud providers, payment processors, email/SMS/communication providers, analytics and security providers, AI infrastructure providers and other processors needed to deliver the service.

Sharing should be limited to legitimate, necessary purposes and subject to appropriate controls. LIQUETAX does not sell personal information. Providers may process information outside India; where this occurs, processing remains subject to applicable Indian requirements and appropriate contractual or operational safeguards.

9. Security and retention

We use reasonable administrative, technical and organisational measures, which may include HTTPS/TLS, encryption where appropriate, secure authentication, role-based and restricted employee/admin access, audit logging, controlled document handling, backup/recovery measures, credential protection and server-side secret management. No internet-connected system can guarantee 100% security.

Information is retained only as reasonably required for service delivery, legal/regulatory and accounting or tax-record obligations, dispute resolution, security/fraud prevention and other documented legitimate needs. Retention varies by information and service; we do not state a single arbitrary period for every record. When information is no longer required, it should be deleted or anonymised in accordance with the applicable retention process.

10. Your requests and rights

Subject to applicable law, eligible individuals may ask for information about processing, correction or updating, erasure, withdrawal of consent and grievance redressal. We may verify identity, authority and the affected account before disclosing, changing or deleting sensitive information. A request may be limited where retention or processing remains legally required.

1. Write from the email or phone associated with your LIQUETAX record.
2. Describe the request and the relevant service or account.
3. Provide only the verification information reasonably requested; never email an OTP or unnecessary password.

11. Other important information

Security incidents

LIQUETAX maintains processes intended to identify, contain, investigate and respond to security incidents and will make notifications where required by applicable law.

Children

Our services are designed for businesses and adults, not children. We do not knowingly offer services directly to children. Where information about a minor is legally necessary, it should be processed only with valid authority and safeguards required by applicable law.

Embedded maps

The contact pages display a Google Maps embed. When the map loads, your browser connects to Google and sends the technical information needed to request it, which can include an IP address and browser information. This is separate from the optional website analytics and advertising controls. Google applies its own privacy terms to its map service. You can use the written office address or phone details without interacting with the map.

Third-party links

Links to government portals, payment services or other websites do not make LIQUETAX responsible for those services' privacy practices. Review their policies before submitting information directly.

Changes and versions

We may update this policy when our services, providers or legal obligations change. The effective date, update date and version will be revised, and previous versions will be maintained internally where appropriate.